Frequently Asked Questions

A. We are located on the 7th floor of the West Carillon Towers at 13601 Preston Rd. in Dallas.  The entrance to the building is on Alpha Rd.  When you arrive, go to the main reception area on the 7th floor and your therapist will meet you.  If in the event it is after hours and the main doors are locked, call our main number 469-646-6350 and someone will assist you.

A. We accept payments through Health Savings Accounts, Flexible Spending Account debit cards, personal credit and debit cards, cash and checks.  At this time, The Counseling Center of Texas is considered an out-of-network provider.  We do not contract with insurance providers so that we may focus on treating clients, rather than spending time and resources with billing insurance providers.  In therapy, sensitive information is often discussed that may never be discussed with anyone, including friends and family.  Therapists who are covered by insurance plans are often required to supply the insurance company with a diagnosis as well as copies of treatment plans and therapy notes in order to receive payment.  While this information is supposed to be held in strictest confidence by the insurance carrier, once your medical information leaves our office we can no longer ensure that the information will be kept completely confidential.  We feel strongly that it is not in the best interest of our clients to provide sensitive data to insurance companies because of the risk of disclosure either through a security breach or by some other means.  In addition, by eliminating the need for insurance billing clerks, we can keep our costs lower thereby passing those savings on to our clients.

A. We feel strongly that in order for counseling to be effective, there must be a good connection between the therapist and client.  In the initial consultation, the therapist will talk with you about your presenting issues and goals for therapy.  If for some reason you do not think the intake therapist (or another therapist at our practice) is right for you, you will not be billed for the initial session.  However, if you decide to continue therapy then you will be billed for the initial session.

A.  We require at least a 24-hour notice before cancelling an appointment, or you will be billed for the missed appointment.  When scheduling appointments, we set aside a room and time for you to meet with your therapist.  If you are genuinely sick or have an emergency, the cancellation fee may be waived at the discretion of the director.